Shipping Policy
Standard Delivery within the UK
Our standard delivery service for UK orders utilizes Royal Mail Tracked 48. Depending on your location, you can expect your delivery within 2-3 days from dispatch.
Orders are promptly dispatched within 1 working day.
Upgraded Delivery
For those seeking an expedited service, we offer Tracked 24 as an upgraded delivery option. This Royal Mail-tracked service aims to deliver your parcel within 24 hours, typically the next working day following dispatch.
Orders are dispatched within 1 working day.
Returns
We’re sure you will love your purchase, but if you are not 100% happy for whatever reason, you can return any item within 30 days of purchase, provided the product(s) are returned complete, undamaged, unused, unopened and in the original packaging.
How To Return
Please provide proof of purchase when returning an item. To return your order, please send an email to info@lumieredelily.com quoting your order number, item to return and reason for return. The customer service representative will then issue you with a returns label and offer any assistance you may need.
You will be notified via email as soon as your return has been processed.
How long do I have to return an item?
You can return any item within 30 days of purchase, provided it is returned complete, undamaged, unused, unopened and in the original packaging.
What if I received a faulty item?
If the goods you have received are damaged or faulty in any way, please notify us via email at info@lumieredelily.com explaining the issue and including photographic evidence if possible.
Please provide the order number and ensure you keep the original packaging.
A customer service representative will then contact you to arrange for a refund or replacement.
How long will it take to process my refund?
Once your returned products have been received and processed, your refund will be processed within 14 working days. We will notify you via email once this has been done.
Can I exchange an item?
At this time, we are not able to offer exchanges. Apologies for any inconvenience this may cause.
How do I return a product received as a gift?
If you would like to return one of our products that you received as a gift, please email info@lumieredelily.com