Question 1

Are essential oil candles Candles Safe?

Accepted Answer

Our essential oil candles are meticulously handcrafted, combining natural soy wax with carefully curated blends of high-quality pure essential oils, drawing inspiration from the world of aromatherapy and well-being. Completely free from synthetic fragrances or harmful chemicals, our essential oil candles are crafted using 100% natural soy wax and pure essential oils. Your candle enjoyment and safety are of utmost importance to us.

Question 2

Are your candles vegan-friendly?

Accepted Answer

Our essential oils candles are made using 100% natural soy wax and pure essential oils producing a luxury, vegan-friendly, natural product for you to enjoy in your home.

Question 3

Is the receipt included with my gift order?

Accepted Answer

No, we never include paperwork that reveals the price in your order.

Question 4

Can I place an order and have it delivered as a gift to someone else?

Accepted Answer

Yes, you can place an order and have it shipped to your friend's address for delivery.

Question 5

How soon will my order be dispatched, and is it plastic-free?

Accepted Answer

We aim to create and dispatch your order within 1 working day. During busier times, slight delays may occur, but we always provide accurate delivery estimates. Rest assured, your delivery is plastic-free. We use eco-friendly packaging, cushioned with shredded kraft for safe transit.

Question 6

How long will my order take to be delivered?

Accepted Answer

For UK orders, we use Royal Mail's tracked 48 service, which typically takes 2-3 working days from dispatch, varying by location. International (Non-UK) orders are shipped via Royal Mail and delivered by your local postal service. This may take up to 7-10 working days from dispatch, depending on your location.

Question 7

Can I return my order if I've changed my mind?

Accepted Answer

Unfortunately, we cannot accept returns or offer refunds for personalized products made to order. However, if any issues arise with your order, please contact us, and we'll do our best to resolve them.

Question 8

What should I do if there's something missing from my order?

Accepted Answer

If you receive an incomplete order or are short of a certain quantity, please reach out to us. Specify the missing item(s) or quantity shortfall, and we'll promptly arrange to send them to you.

FAQ